{"id":1843,"date":"2024-09-20T12:47:32","date_gmt":"2024-09-20T12:47:32","guid":{"rendered":"https:\/\/twilert.com\/?page_id=1843"},"modified":"2024-10-16T18:29:59","modified_gmt":"2024-10-16T18:29:59","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/twilert.com\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n
How can I upgrade to another plan?<\/strong>

To upgrade your plan, simply log in to your account at twilert<\/a>.com and select \u2018Account\u2019 from the top bar, then \u2018plan\u2019.<\/p> <\/div>

I need to update my billing information<\/strong>

Log in to your account at twilert.com and select \u2018Account\u2019 from the top bar, then \u2018Billing info\u2019, where you will be redirected to a page that allows you to enter the correct billing information.<\/p> <\/div>

Where are my invoices?<\/strong>

Your invoice will be sent to the email address associated with an account once a payment is made. If you don\u2019t see the invoice please look into your junk mailbox first and if you can\u2019t see it please email support@twilert.com<\/a><\/p> <\/div>

Why am I being billed by \u2018ChainWave\u2019<\/strong>

The company responsible for operating Twilert issues invoices from its registered address at 1234 Elm Street, Suite 567, Anytown, USA 12345. If you have any questions about your billing, please reach out to us with your details, and a member of our team will be happy to assist you.<\/p> <\/div>

I want to close my account<\/strong>

If you would like to cancel or unsubscribe your Twilerts you can do this by entering your account at twilert.com and selecting \u2018Account\u2019 from the top bar. Underneath your account options you will see the option \u2018deactivate your account by clicking here\u2019. The \u2018Close Account\u2019 option will delete your account including all Twilerts and search history. Please note, that this is irreversible. If you would just like to pause your Twilerts, you can do this from within the Twilert dashboard. Paused Twilerts can be reactivated at any time.<\/p> <\/div>

I want to monitor a specific user<\/strong>

from:twilert \u2013 will return all tweets sent from the user \u201ctwilert\u201dto:pepsi \u2013 will find tweets sent directly to the user \u201cpepsi\u201d@MayorofLondon \u2013 will send you all mentions of the user \u201cMayorofLondon\u201d without the user\u2019s own tweets<\/p> <\/div>

I want to track a hashtag<\/strong>

twittertips \u2013 will return tweets containing the hashtag \u201c#twittertips\u201dtwips OR #twittertips \u2013 will return tweets containing either \u201ctwips\u201d OR \u201ctwittertips\u201dtwips #twittertips \u2013 will return all tweets containing \u201c#twips\u201d AND \u201c#twittertips\u201d<\/p> <\/div>

I want to monitor a specific word or phrase<\/strong>

Twilert help page \u2013 will return all tweets containing \u201cTwilert\u201d, \u201chelp\u201d and \u201cpage\u201d in any order\u201cTwilert help page\u201d \u2013 will include tweets containing the exact phrase in the same order: \u201cTwilert help page\u201dKizzu OR Kizzuapps \u2013 will return tweets including either \u201cKizzu\u201d or \u201cKizzuapps\u201d<\/p> <\/div>

I need to exclude a certain word<\/strong>

Hilton -Paris \u2013 will find tweets containing \u201cHilton\u201d but not \u201cParis\u201d<\/p> <\/div>

I want to exclude retweets<\/strong>

You can exclude retweets by adding -RT to the end of your search<\/p> <\/div>

I want to exclude links<\/strong>

You can exclude links from your results by adding exclude:links to your search query<\/p> <\/div>

I need to exclude tweets from a certain user<\/strong>

To exclude a particular user just add -from: in front of the handle name. For example; @Mayoroflondon -from:@tflofficial \u2013 will find tweets including \u201c@mayoroflondon\u201d but excluding tweets sent from @tflofficial<\/p> <\/div>

I need to geotarget my search to a specific area<\/strong>

The Twilert \u2018filter by location\u2019 tool allows you to type in a City, Country, Street name, venue or place name and search for tweets sent only within that specific area. You can also manually circle the area you want to cover using your cursor, for searches that are less specific.<\/p> <\/div>

Find tweets in a specific language<\/strong>

Kizzu lang:en \u2013 will find all tweets mentioning \u201cKizzu\u201d in English onlyHint: don\u2019t worry if you don\u2019t know all the language abbreviations as you can enter the full country into the setup dashboard and Twilert will find it for you<\/p> <\/div>

How do I add multiple users?<\/strong>

To add more users to your account, select \u2018account\u2019 from the top navigation bar then \u2018team admins\u2019. You can then enter the email addresses of colleagues who will then be able to log in to Twilert. Team admins can setup, delete and edit the status of any of your Twilerts<\/p> <\/div>

How do I setup a group?<\/strong>

The group function allows you to select colleagues or clients to receive your Twilerts, without being able to log in and edit or add to them. To setup a group, select \u2018Account\u2019 from the top navigation bar, followed by \u2018Groups\u2019. You can then create a group name and add email addresses to the group. Once your group is setup, return to your Twilerts page and you will see a drop down for \u2018Groups\u2019 under the third \u2018edit\u2019 page where you can select the group to send that alert to.<\/p> <\/div>

What is a \u2018whitelabelled\u2019 alert?<\/strong>

Whitelabelled twilerts will appear to your clients as if sent from your company and will not have any Twilert branding. Our whitelabelling option allows you to add your company logo, sender name and sender email address which will appear on selected Twilerts. Please note that the email address provided above will also be used as the \u2018reply-to\u2019 address for whitelabelled alerts. In addition, any client requests to alter, pause, or cancel the alert will be sent to this address.<\/p> <\/div>

How do I setup a whitelabelled alert?<\/strong>

Select \u2018account\u2019 in the top navigation bar of your Twilert account followed by \u2018Whitelabelling\u2019. Firstly, you\u2019ll need to enter the \u2018Sender Name\u2019. This is the name that will appear in the recipients inbox as the \u2018from\u2019 address (or \u2018sender\u2019). This can simply be your company name, in this instance \u2018ChainWave\u2019, or something to make the recipient more aware of the content of the email \u2013 \u2018ChainWave Twitter Monitoring\u2019 or \u2018ChainWave Twitter Alerts\u2019.Next, you\u2019ll need to enter the \u2018Sender Email\u2019. This is the email address which will appear as the \u2018sender\u2019 and also the one which all email replies will be directed to. Remember, this is only the email address that will appear on the emails, not the email address that these Twilerts are sent to.The last step of this section is to upload your company logo \u2013 or whichever you want to appear at the top of each Whitelabelled email.To test the email, scroll to the bottom of the page and click \u2018send test email\u2019.Once you\u2019ve reviewed your test email and made any changes, simply click the \u2018Save\u2019 button. Next, you will need to go into each individual Twilert and click \u2018enable whitelabelling\u2019 on the selected Twilerts.<\/p> <\/div>

Where are my alerts saved?<\/strong>

If you are a PRO or AGENCY account user you will be able to find your search history located in your account at twilert.com just click on the twilert you would like to view and the history will show underneath the Twilert.<\/p> <\/div>

How many alerts will be saved?<\/strong>

Your Twilert email alerts will show a maximum of 50 Twilerts, but if there are more these can be viewed in the search history of your Twilert account. The total amount of tweets that the Twitter API can return at any time is 1,000-1,500. The number varies depending on how many spam tweets Twitter manages to remove when it returns the results<\/p> <\/div>

How long will my alerts be saved for?<\/strong>

Your alerts will be saved for as long as you have the Twilert account.<\/p> <\/div>

Why can\u2019t I see any search history?<\/strong>

It could be that you have a Basic account which does not include your searchable tweet history. To access search history, please upgrade to our Pro or Agency account over at\u00a0https:\/\/www.twilert.com\/pricing\/<\/a>.<\/p> <\/div>

I\u2019ve just upgraded to Pro \u2013 where is my Twilert history?<\/strong>

If you previously had a basic account the history would not have been kept. Any Twilerts you create going forward will have the search history stored.<\/p> <\/div>

I havn\u2019t received any alerts \u2013 what\u2019s wrong?<\/strong>

Are there results showing in the \u2018history\u2019 panel of your Twilert? If there are and you still haven\u2019t received any alerts then check your spam folder and add the email address alerts@twilert.com to your safe sender list as Twilerts can sometimes get caught up in your spam folder.If there are no results in the \u2018history\u2019 section of your Twilert and you haven\u2019t received any alerts, this could be caused by one of the below reasons:There aren\u2019t any tweets that match your search parametersIf the \u2018history\u2019 section of your Twilert account is empty this means that there haven\u2019t been any tweets which match your search criteria yet. As soon as there are tweets that match your search criteria, these will be sent in an email alert.Your search terms are too specificA common error is to setup a single Twilert that looks for all of the search terms you are interested in, for example:\u2018football\u2019 \u2018worldcup\u2019 \u2018brazil\u2019 \u2018thisisengland\u2019 \u2018game\u2019This search alert is looking for tweets that contain ALL of the search terms: \u2018football\u2019, \u2018worldcup\u2019, \u2018brazil\u2019, \u2018thisisengland\u2019 and \u2018game\u2019 in any order or combination. It is unlikely that a user would tweet containing all five of those keywords in a single tweet, so it is best to break the search down into individual twilerts or use the \u2018OR\u2019 operator instead, for example:\u2018football worldcup\u2019 OR \u2018thisisengland\u2019If you still haven\u2019t recevied any alerts after checking the points above, please send your search and twitter handle to\u00a0support@twilert.com<\/a>\u00a0and we will be happy to look into this for you.<\/p> <\/div>

My Twilert isn\u2019t showing results but I can see results on Twitter<\/strong>

How old is the tweet that you can see on Twitter? Unfortunately, Twitter\u2019s API only returns results that have been sent within the last 7 days. If the results that you can see in Twitter were sent more than 7 days ago, these will not show up in the Twilert, however Twilert will capture any new tweets going forward.If the results are less 7 days old, the likelihood is that there is a slight error in the way your Twilert is written. If this is the case, please\u00a0send us a message<\/a>\u00a0containing your account details and the specific twilert and we will be able to look into it for you.<\/p> <\/div>

My results are too vague<\/strong>

If your keyword or brand name is commonly used you may find that you are seeing vague results which are too vast to search through. To refine your results employ the use of exclusion and filter search operators, some of which are explained below.Adding the minus sign to exclude a result<\/strong>By adding the minus sign before a keyword or user you can exclude tweets containing that name or word, from your search results. e.g. Twilert -twitter will return results containing the word \u2018Twilert\u2019 but not the word \u2018Twitter\u2019Filtering results<\/strong>You can also filter your results to only include retweets or links by adding the words filter:links or filter:retweets to your search.e.g. Pizza Express filter:links will only return the results containing the keywords \u2018Pizza Express\u2019 and an external link<\/p> <\/div>

Change the frequency of my alerts<\/strong>

You can edit the frequency of your alerts by logging into your Twilert account at twilert.com, selecting the tweet you want to edit from the left hand panel and changing the frequency to \u2018daily\u2019, \u2018hourly\u2019 or \u2018weekly\u2019. Pro and Agency account users can also choose from \u2018near real time\u2019 or \u2018custom time\u2019 alerts.<\/p> <\/div>

How can I edit my alerts<\/strong>

You can edit your Twilerts at any time by logging in to your Twilert account at www.twilert.comJust select the twilert you want to edit, free type in the twilert text box and select \u2018update my twilert\u2019.<\/p> <\/div>

How can I delete an alert?<\/strong>

To delete an alert, log in to your Twilert account at twilert.com, select the twilert you wish to edit in \u2018My Twilerts\u2019 and click \u2018delete. Please note that when you delete a Twilert the search history (for Pro and Agency account users) will also be deleted. You can also Pause a Twilert by clicking on the \u2018Pause\u2019 button. Inactive twilerts can be reactivated at any time by selecting \u2018resume\u2019.<\/p> <\/div>

How frequently will \u2018near real time\u2019 alerts check for my search terms?<\/strong>

\u2018Near real time\u2019 means every 5 minutes. We are however, able to offer a higher frequency of Twilerts to our Enterprise account customers. To find out more, please email enterprise@twilert.com<\/p> <\/div>

Can I export my data?<\/strong>

This is not a feature which is currently available but is something that we are definitely looking to add in the future. We do offer options to view your twilert search as feeds in atom, json and rss. The option is on top of your Twiert.<\/p> <\/div>

Is there a maximum number of Tweets that Twilert will return?<\/strong>

For each individual Twilert search, 1,000-1,500 Tweets will be returned, depending on how many spam tweets Twitter manages to remove when it returns the results. This number is not limited by the number of searches you have setup and is not capped by account. Each time an individual Twilert searches for keywords (whether this is in realtime, hourly or daily) it will look to return 1,000-1,500 results per individual search.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2313,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/content-faq.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1843","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions<\/title>\n<meta name=\"description\" content=\"Frequent questions to customer support about Twilert app performance Twilert prices, etc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/twilert.com\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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If you have any questions about your billing, please reach out to us with your details, and a member of our team will be happy to assist you.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102877511\",\"position\":5,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102877511\",\"name\":\"I want to close my account\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you would like to cancel or unsubscribe your Twilerts you can do this by entering your account at twilert.com and selecting \u2018Account\u2019 from the top bar. Underneath your account options you will see the option \u2018deactivate your account by clicking here\u2019. The \u2018Close Account\u2019 option will delete your account including all Twilerts and search history. Please note, that this is irreversible. If you would just like to pause your Twilerts, you can do this from within the Twilert dashboard. Paused Twilerts can be reactivated at any time.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102910841\",\"position\":6,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102910841\",\"name\":\"I want to monitor a specific user\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"from:twilert \u2013 will return all tweets sent from the user \u201ctwilert\u201d<br\/>to:pepsi \u2013 will find tweets sent directly to the user \u201cpepsi\u201d<br\/>@MayorofLondon \u2013 will send you all mentions of the user \u201cMayorofLondon\u201d without the user\u2019s own tweets\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102926199\",\"position\":7,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102926199\",\"name\":\"I want to track a hashtag\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"twittertips \u2013 will return tweets containing the hashtag \u201c#twittertips\u201d<br\/>twips OR #twittertips \u2013 will return tweets containing either \u201ctwips\u201d OR \u201ctwittertips\u201d<br\/>twips #twittertips \u2013 will return all tweets containing \u201c#twips\u201d AND \u201c#twittertips\u201d\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102943790\",\"position\":8,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102943790\",\"name\":\"I want to monitor a specific word or phrase\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Twilert help page \u2013 will return all tweets containing \u201cTwilert\u201d, \u201chelp\u201d and \u201cpage\u201d in any order<br\/>\u201cTwilert help page\u201d \u2013 will include tweets containing the exact phrase in the same order: \u201cTwilert help page\u201d<br\/>Kizzu OR Kizzuapps \u2013 will return tweets including either \u201cKizzu\u201d or \u201cKizzuapps\u201d\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102962640\",\"position\":9,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102962640\",\"name\":\"I need to exclude a certain word\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Hilton -Paris \u2013 will find tweets containing \u201cHilton\u201d but not \u201cParis\u201d\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102978470\",\"position\":10,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102978470\",\"name\":\"I want to exclude retweets\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can exclude retweets by adding -RT to the end of your search\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102986695\",\"position\":11,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102986695\",\"name\":\"I want to exclude links\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can exclude links from your results by adding exclude:links to your search query\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103003150\",\"position\":12,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103003150\",\"name\":\"I need to exclude tweets from a certain user\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To exclude a particular user just add -from: in front of the handle name. For example; @Mayoroflondon -from:@tflofficial \u2013 will find tweets including \u201c@mayoroflondon\u201d but excluding tweets sent from @tflofficial\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103017887\",\"position\":13,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103017887\",\"name\":\"I need to geotarget my search to a specific area\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Twilert \u2018filter by location\u2019 tool allows you to type in a City, Country, Street name, venue or place name and search for tweets sent only within that specific area. You can also manually circle the area you want to cover using your cursor, for searches that are less specific.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103037271\",\"position\":14,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103037271\",\"name\":\"Find tweets in a specific language\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kizzu lang:en \u2013 will find all tweets mentioning \u201cKizzu\u201d in English only<br\/>Hint: don\u2019t worry if you don\u2019t know all the language abbreviations as you can enter the full country into the setup dashboard and Twilert will find it for you\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103061184\",\"position\":15,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103061184\",\"name\":\"How do I add multiple users?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To add more users to your account, select \u2018account\u2019 from the top navigation bar then \u2018team admins\u2019. You can then enter the email addresses of colleagues who will then be able to log in to Twilert. Team admins can setup, delete and edit the status of any of your Twilerts\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103068375\",\"position\":16,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103068375\",\"name\":\"How do I setup a group?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The group function allows you to select colleagues or clients to receive your Twilerts, without being able to log in and edit or add to them. To setup a group, select \u2018Account\u2019 from the top navigation bar, followed by \u2018Groups\u2019. You can then create a group name and add email addresses to the group. Once your group is setup, return to your Twilerts page and you will see a drop down for \u2018Groups\u2019 under the third \u2018edit\u2019 page where you can select the group to send that alert to.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103095615\",\"position\":17,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103095615\",\"name\":\"What is a \u2018whitelabelled\u2019 alert?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Whitelabelled twilerts will appear to your clients as if sent from your company and will not have any Twilert branding. Our whitelabelling option allows you to add your company logo, sender name and sender email address which will appear on selected Twilerts. Please note that the email address provided above will also be used as the \u2018reply-to\u2019 address for whitelabelled alerts. In addition, any client requests to alter, pause, or cancel the alert will be sent to this address.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103111391\",\"position\":18,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103111391\",\"name\":\"How do I setup a whitelabelled alert?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Select \u2018account\u2019 in the top navigation bar of your Twilert account followed by \u2018Whitelabelling\u2019. Firstly, you\u2019ll need to enter the \u2018Sender Name\u2019. This is the name that will appear in the recipients inbox as the \u2018from\u2019 address (or \u2018sender\u2019). This can simply be your company name, in this instance \u2018ChainWave\u2019, or something to make the recipient more aware of the content of the email \u2013 \u2018ChainWave Twitter Monitoring\u2019 or \u2018ChainWave Twitter Alerts\u2019.<br\/>Next, you\u2019ll need to enter the \u2018Sender Email\u2019. This is the email address which will appear as the \u2018sender\u2019 and also the one which all email replies will be directed to. Remember, this is only the email address that will appear on the emails, not the email address that these Twilerts are sent to.<br\/>The last step of this section is to upload your company logo \u2013 or whichever you want to appear at the top of each Whitelabelled email.<br\/>To test the email, scroll to the bottom of the page and click \u2018send test email\u2019.<br\/>Once you\u2019ve reviewed your test email and made any changes, simply click the \u2018Save\u2019 button. Next, you will need to go into each individual Twilert and click \u2018enable whitelabelling\u2019 on the selected Twilerts.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103119903\",\"position\":19,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103119903\",\"name\":\"Where are my alerts saved?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you are a PRO or AGENCY account user you will be able to find your search history located in your account at twilert.com just click on the twilert you would like to view and the history will show underneath the Twilert.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103138119\",\"position\":20,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103138119\",\"name\":\"How many alerts will be saved?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your Twilert email alerts will show a maximum of 50 Twilerts, but if there are more these can be viewed in the search history of your Twilert account. The total amount of tweets that the Twitter API can return at any time is 1,000-1,500. The number varies depending on how many spam tweets Twitter manages to remove when it returns the results\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103162127\",\"position\":21,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103162127\",\"name\":\"How long will my alerts be saved for?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your alerts will be saved for as long as you have the Twilert account.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103169790\",\"position\":22,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103169790\",\"name\":\"Why can\u2019t I see any search history?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It could be that you have a Basic account which does not include your searchable tweet history. To access search history, please upgrade to our Pro or Agency account over at\u00a0<a href=\\\"https:\/\/twilert.com\/pricing\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">https:\/\/www.twilert.com\/pricing\/<\/a>.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103188264\",\"position\":23,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103188264\",\"name\":\"I\u2019ve just upgraded to Pro \u2013 where is my Twilert history?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you previously had a basic account the history would not have been kept. Any Twilerts you create going forward will have the search history stored.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103221175\",\"position\":24,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103221175\",\"name\":\"I havn\u2019t received any alerts \u2013 what\u2019s wrong?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Are there results showing in the \u2018history\u2019 panel of your Twilert? If there are and you still haven\u2019t received any alerts then check your spam folder and add the email address alerts@twilert.com to your safe sender list as Twilerts can sometimes get caught up in your spam folder.<br\/>If there are no results in the \u2018history\u2019 section of your Twilert and you haven\u2019t received any alerts, this could be caused by one of the below reasons:<br\/>There aren\u2019t any tweets that match your search parameters<br\/>If the \u2018history\u2019 section of your Twilert account is empty this means that there haven\u2019t been any tweets which match your search criteria yet. As soon as there are tweets that match your search criteria, these will be sent in an email alert.<br\/>Your search terms are too specific<br\/>A common error is to setup a single Twilert that looks for all of the search terms you are interested in, for example:<br\/>\u2018football\u2019 \u2018worldcup\u2019 \u2018brazil\u2019 \u2018thisisengland\u2019 \u2018game\u2019<br\/>This search alert is looking for tweets that contain ALL of the search terms: \u2018football\u2019, \u2018worldcup\u2019, \u2018brazil\u2019, \u2018thisisengland\u2019 and \u2018game\u2019 in any order or combination. It is unlikely that a user would tweet containing all five of those keywords in a single tweet, so it is best to break the search down into individual twilerts or use the \u2018OR\u2019 operator instead, for example:<br\/>\u2018football worldcup\u2019 OR \u2018thisisengland\u2019<br\/>If you still haven\u2019t recevied any alerts after checking the points above, please send your search and twitter handle to\u00a0<a href=\\\"mailto:support@twilert.com\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">support@twilert.com<\/a>\u00a0and we will be happy to look into this for you.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103237048\",\"position\":25,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103237048\",\"name\":\"My Twilert isn\u2019t showing results but I can see results on Twitter\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"How old is the tweet that you can see on Twitter? Unfortunately, Twitter\u2019s API only returns results that have been sent within the last 7 days. If the results that you can see in Twitter were sent more than 7 days ago, these will not show up in the Twilert, however Twilert will capture any new tweets going forward.<br\/>If the results are less 7 days old, the likelihood is that there is a slight error in the way your Twilert is written. If this is the case, please\u00a0<a href=\\\"mailto:support@twilert.com\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">send us a message<\/a>\u00a0containing your account details and the specific twilert and we will be able to look into it for you.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103261706\",\"position\":26,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103261706\",\"name\":\"My results are too vague\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If your keyword or brand name is commonly used you may find that you are seeing vague results which are too vast to search through. To refine your results employ the use of exclusion and filter search operators, some of which are explained below.<br\/><strong>Adding the minus sign to exclude a result<\/strong><br\/>By adding the minus sign before a keyword or user you can exclude tweets containing that name or word, from your search results. e.g. Twilert -twitter will return results containing the word \u2018Twilert\u2019 but not the word \u2018Twitter\u2019<br\/><strong>Filtering results<\/strong><br\/>You can also filter your results to only include retweets or links by adding the words filter:links or filter:retweets to your search.<br\/>e.g. Pizza Express filter:links will only return the results containing the keywords \u2018Pizza Express\u2019 and an external link\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103272265\",\"position\":27,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103272265\",\"name\":\"Change the frequency of my alerts\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can edit the frequency of your alerts by logging into your Twilert account at twilert.com, selecting the tweet you want to edit from the left hand panel and changing the frequency to \u2018daily\u2019, \u2018hourly\u2019 or \u2018weekly\u2019. Pro and Agency account users can also choose from \u2018near real time\u2019 or \u2018custom time\u2019 alerts.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103286111\",\"position\":28,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103286111\",\"name\":\"How can I edit my alerts\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can edit your Twilerts at any time by logging in to your Twilert account at www.twilert.com<br\/>Just select the twilert you want to edit, free type in the twilert text box and select \u2018update my twilert\u2019.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103304898\",\"position\":29,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103304898\",\"name\":\"How can I delete an alert?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To delete an alert, log in to your Twilert account at twilert.com, select the twilert you wish to edit in \u2018My Twilerts\u2019 and click \u2018delete. Please note that when you delete a Twilert the search history (for Pro and Agency account users) will also be deleted. You can also Pause a Twilert by clicking on the \u2018Pause\u2019 button. Inactive twilerts can be reactivated at any time by selecting \u2018resume\u2019.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103328024\",\"position\":30,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103328024\",\"name\":\"How frequently will \u2018near real time\u2019 alerts check for my search terms?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u2018Near real time\u2019 means every 5 minutes. We are however, able to offer a higher frequency of Twilerts to our Enterprise account customers. To find out more, please email enterprise@twilert.com\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103340415\",\"position\":31,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103340415\",\"name\":\"Can I export my data?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This is not a feature which is currently available but is something that we are definitely looking to add in the future. We do offer options to view your twilert search as feeds in atom, json and rss. The option is on top of your Twiert.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103349016\",\"position\":32,\"url\":\"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103349016\",\"name\":\"Is there a maximum number of Tweets that Twilert will return?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For each individual Twilert search, 1,000-1,500 Tweets will be returned, depending on how many spam tweets Twitter manages to remove when it returns the results. This number is not limited by the number of searches you have setup and is not capped by account. 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\u2018plan\u2019.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102797239","position":2,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102797239","name":"I need to update my billing information","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Log in to your account at twilert.com and select \u2018Account\u2019 from the top bar, then \u2018Billing info\u2019, where you will be redirected to a page that allows you to enter the correct billing information.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102812903","position":3,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102812903","name":"Where are my invoices?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your invoice will be sent to the email address associated with 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If you don\u2019t see the invoice please look into your junk mailbox first and if you can\u2019t see it please email <a href=\"mailto:support@twilert.com\">support@twilert.com<\/a>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102845496","position":4,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102845496","name":"Why am I being billed by \u2018ChainWave\u2019","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The company responsible for operating Twilert issues invoices from its registered address at 1234 Elm Street, Suite 567, Anytown, USA 12345. If you have any questions about your billing, please reach out to us with your details, and a member of our team will be happy to assist you.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102877511","position":5,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102877511","name":"I want to close my account","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you would like to cancel or unsubscribe your Twilerts you can do this by entering your account at twilert.com and selecting \u2018Account\u2019 from the top bar. Underneath your account options you will see the option \u2018deactivate your account by clicking here\u2019. The \u2018Close Account\u2019 option will delete your account including all Twilerts and search history. Please note, that this is irreversible. If you would just like to pause your Twilerts, you can do this from within the Twilert dashboard. Paused Twilerts can be reactivated at any time.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102910841","position":6,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102910841","name":"I want to monitor a specific user","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"from:twilert \u2013 will return all tweets sent from the user \u201ctwilert\u201d<br\/>to:pepsi \u2013 will find tweets sent directly to the user \u201cpepsi\u201d<br\/>@MayorofLondon \u2013 will send you all mentions of the user \u201cMayorofLondon\u201d without the user\u2019s own tweets","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102926199","position":7,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102926199","name":"I want to track a hashtag","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"twittertips \u2013 will return tweets containing the hashtag \u201c#twittertips\u201d<br\/>twips OR #twittertips \u2013 will return tweets containing either \u201ctwips\u201d OR \u201ctwittertips\u201d<br\/>twips #twittertips \u2013 will return all tweets containing \u201c#twips\u201d AND \u201c#twittertips\u201d","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102943790","position":8,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102943790","name":"I want to monitor a specific word or phrase","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Twilert help page \u2013 will return all tweets containing \u201cTwilert\u201d, \u201chelp\u201d and \u201cpage\u201d in any order<br\/>\u201cTwilert help page\u201d \u2013 will include tweets containing the exact phrase in the same order: \u201cTwilert help page\u201d<br\/>Kizzu OR Kizzuapps \u2013 will return tweets including either \u201cKizzu\u201d or \u201cKizzuapps\u201d","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102962640","position":9,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102962640","name":"I need to exclude a certain word","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Hilton -Paris \u2013 will find tweets containing \u201cHilton\u201d but not \u201cParis\u201d","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102978470","position":10,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102978470","name":"I want to exclude retweets","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can exclude retweets by adding -RT to the end of your search","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102986695","position":11,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729102986695","name":"I want to exclude links","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can exclude links from your results by adding exclude:links to your search query","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103003150","position":12,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103003150","name":"I need to exclude tweets from a certain user","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To exclude a particular user just add -from: in front of the handle name. For example; @Mayoroflondon -from:@tflofficial \u2013 will find tweets including \u201c@mayoroflondon\u201d but excluding tweets sent from @tflofficial","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103017887","position":13,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103017887","name":"I need to geotarget my search to a specific area","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The Twilert \u2018filter by location\u2019 tool allows you to type in a City, Country, Street name, venue or place name and search for tweets sent only within that specific area. You can also manually circle the area you want to cover using your cursor, for searches that are less specific.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103037271","position":14,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103037271","name":"Find tweets in a specific language","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Kizzu lang:en \u2013 will find all tweets mentioning \u201cKizzu\u201d in English only<br\/>Hint: don\u2019t worry if you don\u2019t know all the language abbreviations as you can enter the full country into the setup dashboard and Twilert will find it for you","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103061184","position":15,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103061184","name":"How do I add multiple users?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To add more users to your account, select \u2018account\u2019 from the top navigation bar then \u2018team admins\u2019. You can then enter the email addresses of colleagues who will then be able to log in to Twilert. Team admins can setup, delete and edit the status of any of your Twilerts","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103068375","position":16,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103068375","name":"How do I setup a group?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The group function allows you to select colleagues or clients to receive your Twilerts, without being able to log in and edit or add to them. To setup a group, select \u2018Account\u2019 from the top navigation bar, followed by \u2018Groups\u2019. You can then create a group name and add email addresses to the group. Once your group is setup, return to your Twilerts page and you will see a drop down for \u2018Groups\u2019 under the third \u2018edit\u2019 page where you can select the group to send that alert to.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103095615","position":17,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103095615","name":"What is a \u2018whitelabelled\u2019 alert?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Whitelabelled twilerts will appear to your clients as if sent from your company and will not have any Twilert branding. Our whitelabelling option allows you to add your company logo, sender name and sender email address which will appear on selected Twilerts. Please note that the email address provided above will also be used as the \u2018reply-to\u2019 address for whitelabelled alerts. In addition, any client requests to alter, pause, or cancel the alert will be sent to this address.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103111391","position":18,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103111391","name":"How do I setup a whitelabelled alert?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Select \u2018account\u2019 in the top navigation bar of your Twilert account followed by \u2018Whitelabelling\u2019. Firstly, you\u2019ll need to enter the \u2018Sender Name\u2019. This is the name that will appear in the recipients inbox as the \u2018from\u2019 address (or \u2018sender\u2019). This can simply be your company name, in this instance \u2018ChainWave\u2019, or something to make the recipient more aware of the content of the email \u2013 \u2018ChainWave Twitter Monitoring\u2019 or \u2018ChainWave Twitter Alerts\u2019.<br\/>Next, you\u2019ll need to enter the \u2018Sender Email\u2019. This is the email address which will appear as the \u2018sender\u2019 and also the one which all email replies will be directed to. Remember, this is only the email address that will appear on the emails, not the email address that these Twilerts are sent to.<br\/>The last step of this section is to upload your company logo \u2013 or whichever you want to appear at the top of each Whitelabelled email.<br\/>To test the email, scroll to the bottom of the page and click \u2018send test email\u2019.<br\/>Once you\u2019ve reviewed your test email and made any changes, simply click the \u2018Save\u2019 button. Next, you will need to go into each individual Twilert and click \u2018enable whitelabelling\u2019 on the selected Twilerts.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103119903","position":19,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103119903","name":"Where are my alerts saved?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you are a PRO or AGENCY account user you will be able to find your search history located in your account at twilert.com just click on the twilert you would like to view and the history will show underneath the Twilert.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103138119","position":20,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103138119","name":"How many alerts will be saved?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your Twilert email alerts will show a maximum of 50 Twilerts, but if there are more these can be viewed in the search history of your Twilert account. The total amount of tweets that the Twitter API can return at any time is 1,000-1,500. The number varies depending on how many spam tweets Twitter manages to remove when it returns the results","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103162127","position":21,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103162127","name":"How long will my alerts be saved for?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your alerts will be saved for as long as you have the Twilert account.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103169790","position":22,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103169790","name":"Why can\u2019t I see any search history?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"It could be that you have a Basic account which does not include your searchable tweet history. To access search history, please upgrade to our Pro or Agency account over at\u00a0<a href=\"https:\/\/twilert.com\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.twilert.com\/pricing\/<\/a>.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103188264","position":23,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103188264","name":"I\u2019ve just upgraded to Pro \u2013 where is my Twilert history?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you previously had a basic account the history would not have been kept. Any Twilerts you create going forward will have the search history stored.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103221175","position":24,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103221175","name":"I havn\u2019t received any alerts \u2013 what\u2019s wrong?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Are there results showing in the \u2018history\u2019 panel of your Twilert? If there are and you still haven\u2019t received any alerts then check your spam folder and add the email address alerts@twilert.com to your safe sender list as Twilerts can sometimes get caught up in your spam folder.<br\/>If there are no results in the \u2018history\u2019 section of your Twilert and you haven\u2019t received any alerts, this could be caused by one of the below reasons:<br\/>There aren\u2019t any tweets that match your search parameters<br\/>If the \u2018history\u2019 section of your Twilert account is empty this means that there haven\u2019t been any tweets which match your search criteria yet. As soon as there are tweets that match your search criteria, these will be sent in an email alert.<br\/>Your search terms are too specific<br\/>A common error is to setup a single Twilert that looks for all of the search terms you are interested in, for example:<br\/>\u2018football\u2019 \u2018worldcup\u2019 \u2018brazil\u2019 \u2018thisisengland\u2019 \u2018game\u2019<br\/>This search alert is looking for tweets that contain ALL of the search terms: \u2018football\u2019, \u2018worldcup\u2019, \u2018brazil\u2019, \u2018thisisengland\u2019 and \u2018game\u2019 in any order or combination. It is unlikely that a user would tweet containing all five of those keywords in a single tweet, so it is best to break the search down into individual twilerts or use the \u2018OR\u2019 operator instead, for example:<br\/>\u2018football worldcup\u2019 OR \u2018thisisengland\u2019<br\/>If you still haven\u2019t recevied any alerts after checking the points above, please send your search and twitter handle to\u00a0<a href=\"mailto:support@twilert.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@twilert.com<\/a>\u00a0and we will be happy to look into this for you.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103237048","position":25,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103237048","name":"My Twilert isn\u2019t showing results but I can see results on Twitter","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"How old is the tweet that you can see on Twitter? Unfortunately, Twitter\u2019s API only returns results that have been sent within the last 7 days. If the results that you can see in Twitter were sent more than 7 days ago, these will not show up in the Twilert, however Twilert will capture any new tweets going forward.<br\/>If the results are less 7 days old, the likelihood is that there is a slight error in the way your Twilert is written. If this is the case, please\u00a0<a href=\"mailto:support@twilert.com\" target=\"_blank\" rel=\"noreferrer noopener\">send us a message<\/a>\u00a0containing your account details and the specific twilert and we will be able to look into it for you.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103261706","position":26,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103261706","name":"My results are too vague","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If your keyword or brand name is commonly used you may find that you are seeing vague results which are too vast to search through. To refine your results employ the use of exclusion and filter search operators, some of which are explained below.<br\/><strong>Adding the minus sign to exclude a result<\/strong><br\/>By adding the minus sign before a keyword or user you can exclude tweets containing that name or word, from your search results. e.g. Twilert -twitter will return results containing the word \u2018Twilert\u2019 but not the word \u2018Twitter\u2019<br\/><strong>Filtering results<\/strong><br\/>You can also filter your results to only include retweets or links by adding the words filter:links or filter:retweets to your search.<br\/>e.g. Pizza Express filter:links will only return the results containing the keywords \u2018Pizza Express\u2019 and an external link","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103272265","position":27,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103272265","name":"Change the frequency of my alerts","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can edit the frequency of your alerts by logging into your Twilert account at twilert.com, selecting the tweet you want to edit from the left hand panel and changing the frequency to \u2018daily\u2019, \u2018hourly\u2019 or \u2018weekly\u2019. Pro and Agency account users can also choose from \u2018near real time\u2019 or \u2018custom time\u2019 alerts.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103286111","position":28,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103286111","name":"How can I edit my alerts","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can edit your Twilerts at any time by logging in to your Twilert account at www.twilert.com<br\/>Just select the twilert you want to edit, free type in the twilert text box and select \u2018update my twilert\u2019.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103304898","position":29,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103304898","name":"How can I delete an alert?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To delete an alert, log in to your Twilert account at twilert.com, select the twilert you wish to edit in \u2018My Twilerts\u2019 and click \u2018delete. Please note that when you delete a Twilert the search history (for Pro and Agency account users) will also be deleted. You can also Pause a Twilert by clicking on the \u2018Pause\u2019 button. Inactive twilerts can be reactivated at any time by selecting \u2018resume\u2019.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103328024","position":30,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103328024","name":"How frequently will \u2018near real time\u2019 alerts check for my search terms?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"\u2018Near real time\u2019 means every 5 minutes. We are however, able to offer a higher frequency of Twilerts to our Enterprise account customers. To find out more, please email enterprise@twilert.com","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103340415","position":31,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103340415","name":"Can I export my data?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"This is not a feature which is currently available but is something that we are definitely looking to add in the future. We do offer options to view your twilert search as feeds in atom, json and rss. The option is on top of your Twiert.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103349016","position":32,"url":"https:\/\/twilert.com\/frequently-asked-questions\/#faq-question-1729103349016","name":"Is there a maximum number of Tweets that Twilert will return?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For each individual Twilert search, 1,000-1,500 Tweets will be returned, depending on how many spam tweets Twitter manages to remove when it returns the results. This number is not limited by the number of searches you have setup and is not capped by account. Each time an individual Twilert searches for keywords (whether this is in realtime, hourly or daily) it will look to return 1,000-1,500 results per individual search.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/pages\/1843"}],"collection":[{"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/comments?post=1843"}],"version-history":[{"count":7,"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/pages\/1843\/revisions"}],"predecessor-version":[{"id":2586,"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/pages\/1843\/revisions\/2586"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/media\/2313"}],"wp:attachment":[{"href":"https:\/\/twilert.com\/wp-json\/wp\/v2\/media?parent=1843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}